Access to information and data protection

As a tenant you have a right to look at the personal information we hold about you.

You can request this information by contacting your local housing office. Please note we charge a £5 for providing information.

When you make a request to view information, we will aim to:

• Show you any personal information we hold about you within 40 days of you providing a written description of the information sought, proof of identity and the payment
• Show you general information we hold about our work and services. This includes performance data and information on policies, procedures, strategies and standards, within five working days of you requesting it
• Be regularly trained on and knowledgeable about the relevant laws covering access to information, including the Data Protection Act which governs access to personal information
• Regularly revise the information we provide on our services by updating our residents’ handbook when necessary
• Provide a range of supporting leaflets, produce regular newsletters and continually develop our website
• Offer you access to a range of information from organisations providing complementary services to our own, in our offices

If you wish to request to see the information we hold on you, please fill out the form at the bottom of this page. You should then take it, together with proof of identity and the £5 charge, to your local housing office. If your request is being handled by a third party we need your authorisation to proceed. You will need to fill in the Agent Authorisation Form.

You are only entitled to see a copy of information that is held about you. Information that is exempt under the Act or that relates to other people may be withheld.

Under the Data Protection Act, we may be asked to share information with other agencies including UK government departments and agencies, other public authorities and registered social landlords.

The Freedom of Information Act 2000 does not apply to us because we are not an organisation that has been set up by, or had an appointment to our organisation made by the Crown, statute, a government department, or a minister. However, we aim to be as open as possible in everything we do.