Our inspection
In June 2009 we received our first inspection by the Audit Commission. The inspection took place less than two-and-a-half years after the transfer from South Gloucestershire Council.
The Commission decided that we are not yet providing a satisfactory service and awarded us zero stars with uncertain prospects for improvement. We are determined to improve following the inspection, but believe we have already achieved much that we can be proud of.
The inspectors identified some strengths:
- The Society has made good progress on improving homes.
- Rent collection performance is strong.
- The Society is well led and there are plans to address areas of weakness.
They also found a number of weaknesses in the service:
- The Society is not always focused on the needs of its customers.
- It takes too long to relet empty properties.
- Tenants have to wait too long for adaptations to their homes.
- Estate management arrangements are not effective: the quality of presentation of internal and external communal areas is often poor.
These areas are now our priority and we have drawn up an action plan to address them to make sure our residents get the service they've told us they want and we know they deserve.
Post inspection
As a result of our inspection we have drawn up an action plan to address the issues raised. You can read the latest copy of the plan, which was approved by our Inspection Improvement Plan Monitoring Group on 21 January 2010, by clicking on the link below.
Inspection improvement plan
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