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Repairs & Maintenance

If you want to report a repair, call our 24-hour freephone repairs hotline, 0800 953 0340.

Our Inspection

In June 2009, in its first ever inspection of Merlin, the Audit Commission awarded us zero stars with uncertain prospects for improvement. It said that the services we delivered had more weaknesses than strengths, and that there were significant barriers to improvement. Since then it’s been all hands to the pump to meet the four recommendations they set.

Click on the recommendation below to see what work we’ve been carrying out. Or read the final copy of our inspection improvement plan from July 2010.

R1. Improve the approach to access, equality and diversity.

Outcome: Increased accountability to residents, delivery of more responsive services to vulnerable people, services shaped better to respond to customer needs, and increased tenant satisfaction.