Our Inspection
In June last year, in its first ever inspection of Merlin, the Audit Commission said that the services we delivered had more weaknesses than strengths, and that there were significant barriers to improvement. Since then it’s been all hands to the pump to meet the four recommendations they set.
Click on the recommendation below to see what work we’ve been carrying out. Then click on each of the actions to see our progress.
R1. Improve the approach to access, equality and diversity |
| Outcome: Increased accountability to residents, delivery of more responsive services to vulnerable people, services shaped better to respond to customer needs, and increased tenant satisfaction. |