In June last year, in its first ever inspection of Merlin, the Audit Commission said that the services we delivered had more weaknesses than strengths, and that there were significant barriers to improvement. Since then it’s been all hands to the pump to meet the four recommendations they set.
Click on the recommendation below to see what work we’ve been carrying out.
If you want to report a repair at any time or a tenancy issue outside of our office hours, call our 24-hour freephone hotline, 0800 953 0340.