Tenant STATUS survey

Merlin residents are among the happiest in the country with the quality of their home according to the results of our STATUS survey in 2009.

82% of residents said they are satisfied with the organisation as a landlord in the survey carried out in July, well above the average for housing associations across the UK who carry out the same survey.

More than 3,600 people responded to the survey, 45% of general needs residents and 57% of sheltered residents. 

The survey was the first time since Merlin took over the housing stock in 2007 that such a comprehensive satisfaction survey had been carried out. The last survey was in 2006 when South Gloucestershire Council was still the landlord and the results of this survey reveal a big increase in happiness over the past three years.

Overall levels of satisfaction are 11 percentage points higher than they were under South Gloucestershire Council in 2006. And in most cases, satisfaction levels are higher than the national average for social housing tenants, with some even breaking into the top 25%.

However, the survey has also identified areas where Merlin needs to improve. Nearly 20% of you think that it’s difficult to get hold of the right person. Although when you do get hold of them, you are generally satisfied with how your call is resolved.

Residents are also very or fairly satisfied with the quality of repairs that are carried out and with the area where they live. You can see our key results in the table below or by reading the full report, which is available in the Related Documents column on the right hand side of