Contact us

Please click on the map below to find details about your area housing office.

Head office

Building 2
Riverside Court
Bowling Hill
Chipping Sodbury
South Gloucestershire
BS37 6JX

You can contact us by phone, email, letter, or by visiting any of our offices during our opening hours. Monday to Friday, 8.30am – 5pm, except Wednesday, 8.30am – 3pm.

General enquiries

Call our main reception number on 01454 821100 or email enquiries@merlinhs.co.uk

Repairs

Use our 24-hour freephone repairs line, 0800 953 0340 or email repairs@merlinhs.co.uk

Out-of-hours calls

You can report any tenancy issue including, anti-social behaviour, domestic violence or hate crimes outside of our normal office hours, by calling us on 0800 953 0340. Our trained representatives will take your details and pass them onto the relevant officer on the next working day. The officer will then contact you to discuss the issue.

If you feel you are at risk you should dial 999 rather than our out-of-hours service.