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Complaints, comments and compliments form

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You are here Feedback form

Repairs & Tenancy

If you want to report a repair at any time or a tenancy issue outside of our office hours, call our 24-hour freephone hotline, 0800 953 0340.

Feedback form

Please use this form to make a complaint, pay a compliment, make a suggestion or request an action. Scroll down to the bottom of the page for an explanation of these terms.

Boxes marked with a compulsory are compulsory.

Use these links if you want to report a repair or speak to your housing officer.
Are you making a:
Your Details:
Title
First Name
Surname
Address
Postcode
Telephone number
Email Address
If you are contacting us on behalf of another person, please tick this box to confirm that you have their approval to contact us, and fill in the section below with their details
Title
First Name
Surname
Address
Postcode
Telephone number
Email Address
If you are making a complaint, have you contacted us about it before?
If yes, and you know who dealt with your complaint, please write his or her name here:
Which department does your complaint refer:
Details of your complaint, compliment or suggestion
How would you like to see your complaint resolved?
I accept that the information you provide will be held in the strictest confidence and only provided to other members of staff on a need-to-know basis.

Submit

What each category of feedback means

It’s important that we deal with your feedback in the appropriate manner. Our Complaints and Feedback Policy categorises feedback in these ways.

Complaint
An expression of dissatisfaction about a standard of service, actions or a lack of action, by the organisation or staff, affecting an individual customer or a group of customers. We have a ‘blame free’ culture that allows us to learn from our mistakes and improve our services and their delivery. When we make a mistake, we should be able to acknowledge it, apologise and rectify the situation as quickly as possible.

Request for action
Not a complaint but a request for us to take action under the relevant service standard and dealt with by a housing officer. If we don’t responded to a request for action, it would become a complaint.

Compliment
A positive comment about a particular service, process or member of staff. Its always nice to be told when things go right, so if you are particularly pleased with something that we have done for you, let us know and we will pass your views on to the appropriate member of staff or the relevant service department. Please note that our staff aren’t allowed to accept gifts from you, but any feedback on their performance will be passed on to them and to their manager.

Suggestion
An idea or proposal regarding an improvement of a service that is put forward for consideration.