Checking we are doing things right

Strategic groups 

A number of groups oversee our work in housing management and property services, or more regularly as part of a specific service review.

Resident auditors

Are involved in interviewing staff and other residents about Merlin’s services, to help make improvements.

Click here to find out more about our resident auditors.

The Board

The Board sets the direction of the business and scrutinises its work. A third of Board members are residents and any vacancies are widely advertised.

Click here to find out more about our Board.

Shareholders

Are invited to the annual general meeting to hear our annual report. They have the power to approve or reject any possible mergers.

Click here to find out more about shareholders.