Giving us your opinion
Feedback forms - a chance to express your views after you have received a service, for example, if you have just moved in or had a repair completed.
Feedback forms - a chance to express your views after you have received a service, for example, if you have just moved in or had a repair completed.
Complaints and compliments procedure - make a complaint or give positive feedback so we can improve. Any member of staff can start this process for you.
Customer panels - join the panel if you’d like to be consulted by email or post on particular issues of interest to all residents.
Survey group - members are asked their views on different aspects of our services, over the phone, by post, or by email.
Resident Conference - open to all residents.
And through this website
Residents Making a Difference
Residents who attended the Residents Forum helped draft satisfaction feedback forms for Merlin’s Repairs, Lettings and Anti-social Behaviour Teams. The forms have already helped gather feedback about services, and will help focus on areas for improvement.