Improving our services
Focus groups
Residents join up with staff to discuss a particular service area for improvement.
Resident auditors
These residents are involved in interviewing staff and other residents about our services to help make improvements.
Click here to learn more about our resident auditors.
The Residents' Forum
Meets every month to discuss issues affecting residents and to comment on Board papers.
The Leaseholders’ Forum
Meets quarterly to discuss common issues and concerns amongst people who have bought their homes from us.
The Sheltered Experience
Meets six times a year to improve services for residents of sheltered schemes.
Click here to learn more about the Sheltered Experience.
Residents' Communications Group
A small group of residents who help decide and write the content of our residents newsletter, Merlin Matters.
Click here to find out more about the Residents Communications Group.
The Residents’ Financial Planning Group
Meets quarterly to discuss issues affecting residents and to comment on Board papers.