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Two of Merlin's housing staff who are on hand to help you with your tenancy.Residents

On these pages you will find lots of information on things like how to pay your rent, what your responsibilities are and who to contact if you need help.

Our aim is to be a first class provider of affordable housing and related services. You can learn more about the services we provide on these pages, including how we are tackling anti-social behaviour and the support we can provide if you are having problems paying your rent.

You can also find out more about our independent living communities and information about the changes to welfare being introduced. There is also information on keeping pets, renting garages or buying your home. Plus details for homeowners who have bought their property from us.

Repairs & Tenancy

If you want to report a repair at any time or a tenancy issue outside of our office hours, call our 24-hour freephone hotline, 0800 953 0340 - if calling from a mobile please call 01454 821231 as this is cheaper.