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Click here to make a payment now

This link will take you to our online payments system where you can pay your rent. You’ll need the 15 digit number from your swipe card and the money will be credited to your account within two days.

How to make a payment

The money we collect as rent pays for all the services we provide and the improvements we make, so it is important that rent is paid in full and on time. If you are having difficulty paying your rent contact us as soon as possible to see how we can help.

There are a number of ways that you can make a payment, such as paying your rent but having a bank account will increase the choices available to you. If you do not have a bank account and would like one ask your local bank branch about a basic bank account. Most people are able to open one, even if they have had difficulty with a bank in the past.

For some methods of payment you will need a rent account swipe card, you can ask for one from your housing office.

Pay your rent by Direct Debit

Direct Debit log

The easiest and most hassle-free way to pay your rent is by Direct Debit, which means that your rent will automatically come out of your bank account and be paid to us. We currently offer two collection dates - the 1st or the 16th. The Direct Debit is automatically adjusted if the amount of rent you pay changes and you are protected by the Direct Debit guarantee which means we have to give you advance notice of any change. To set up a direct debit payment for your rent, simply fill in this form and return it to us by the 10th of the month for payments to be set up in time for the following month.

Pay your rent at a Post Office or Paypoint agent

Post Office logo

You can pay by cash or cheque at the Post Office with your rent account swipe card. The payment will take three working days to appear on your rent account.

Click here to find your nearest Post Office.

Paypoint log

You can also pay your rent using a Paypoint agent. These can only take cash payments. Please keep your receipts.

Click here to find your nearest Paypoint agent.

Pay your rent online with a debit card

You can pay your rent right now, by clicking here and following the instructions.  Payment will be credited to your rent account within two days.

Pay your rent over the phone with a debit card

You can call 0845 111 0664 to pay with your debit card. Payment will be credited to your rent account within two days.

By text

Debit card payments can be made on the move, anytime, anyplace, anywhere using your own mobile phone – you need to register online first at www.allpayments.net/textpay to do this and complete the two-step registration process. You first need to provide your mobile phone number, swipe payment card number and debit card details. You will then need to select a Text Code for each swipe payment card. The system will then send you a Text Password for each debit card you wish to use. They can then starting making payments through text messages

Through the allpay App

You can make debit card payments through the free allpay App, available for Apple and Android smartphones or tablets. You can do this by visiting www.allpay.net/allpay-payment-app and downloading the app. You will need your swipe card number and your debit card details. Once this is set up you can just open the app and make a payment whenever you want.

Pay your rent by Standing Order

If you wish to pay weekly or monthly by Standing Order you will need to complete an instruction and pass it directly to your bank. Standing Orders do not vary and you will need to change the instruction with your bank each time the rent value changes each March, or if your circumstances change. If you would like an automated payment that we can change automatically in response to your rent account you should choose a Direct Debit.

Pay your rent by Housing Benefit

If you are struggling to pay your rent because you are on a low income, from paid work or benefits, you may be entitled to Housing Benefit. Depending on your individual circumstances you may receive rent payment in full, in part, or the claim may be declined. Claims are made to South Gloucestershire Council. You can do a simple check to see if you might be entitled, using the Government's  Benefits Calculator. If it shows you may be eligible, you will still need to complete an application form that is available from the council or from your housing office.

The liability for payment of rent will remain with you so it is important that you speak to your housing office to let them know when a claim has been made. They will be able to help you prevent your rent account from going into arrears, to keep arrears to a minimum and can explain how we manage rent debt.

Most tenants choose to have their Housing Benefit paid directly to us, because it is more convenient for them. When completing the Housing Benefit application form you can choose this option.

Please note that the Government is changing the way that Housing Benefit is paid over the coming years. When this change is introduced it will mean that your Housing Benefit is paid direct to you. This means that you will need to make sure you pay your rent to us on time. See our welfare reform pages for more information.

You are responsible for ensuring any information asked for by South Gloucestershire Council to asses your claim is provided to them in good time. Your housing office will be able to help if you are having difficulty.

Having difficulty paying your rent?

Rent is due weekly on a Monday and is paid in advance. Every quarter we'll send you a rent statement that shows all the payments you have made.

Rent charges are calculated over a 52 week year but collected over 48 weeks; the remaining four weeks are non-collection weeks, unless you are in arrears. If you are in arrears you should be talking to your area housing office. Read our rent leaflet for more information and see the calendar below for details about when the rent-free weeks are.

If you are having difficulty paying your rent, or know that you will be soon, you should contact your area housing office as soon as possible. We will be able to help and may be able to make an arrangement for repayment.

If you are having difficulty and you don’t contact us for help we will have to take steps to recover the rent debt. In some circumstances this can lead to action to take possession of the property.

Your home is at risk if you do not pay your rent.

Checking your rent statement

We will send you at least two rent statements every year, showing you the payments you have made. In the future you will also be able to check out your rent statement online through this website. However, if you sign up to our online residents section, SeeMyData, then you'll be able to view your rent statement whenever you want. Click the link at the top of the page to register on the system.

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