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Welcome to Merlin Housing Society We are the largest provider of social housing in South Gloucestershire, managing a stock of around 8,000 homes for single people, families and the elderly.
About us An overview of who we are and what we do.
Access to information and data protection Our policy on how you can request information that we hold about you.
Cookie Policy Information about how we use cookies on our website
Equality and diversity Our commitment to equality and diversity.
FAQs Answers to some of the most commonly asked questions about renting a property with us.
Fraud initiative Details of our participation in a national scheme to combat fraud.
Latest news Press releases from the current year.
Archive press releases 2012 Press releases from 2012
Archive press releases 2011 All our press releases from 2011
Archive press releases 2010 Press releases from 2010.
Archive press releases 2009 Press releases from 2009.
Archive press releases 2008 Press releases from 2008.
Our Board An overview of our Board including members names and those of our directors.
Shareholders How you can become a Merlin shareholder.
Our development plans Our development plans
Bluebell Gardens, Bradley Stoke Bluebell Gardens, Bradley Stoke
Cromhall rural development Cromhall rural development
Our service standards The standards of service we will strive to acheive, including our performance against the residents top ten standards.
Our staff Our staff
Value for money Our commitment to providing a value for money service.
Information for suppliers Information about how to register to receive tender updates from us.
Residents Information for residents
Aids and adaptations How to get an aid or adaptation fitted in your home.
Anti-social behaviour Our anti-social behaviour policy and a form to report incidents to us.
Buying your home How to buy your home from us.
Complaints, compliments and suggestions How to make a complaint.
Find a home How to apply to live in one of our homes.
Keeping a pet Information about keeping a pet.
Improvement works programme Information about our improvement works programme.
Find out what is planned for your home Type in your details and find out when we are due to improve your home.
What the work involves Find out what will happen if your home is due to be improved.
Independent Living Information about our supported housing service.
Activities Service From coach trips and armchair aerobics to sing-a-longs and fish and chip suppers; we’ll help you build a real sense of community and increase your sense of wellbeing and belonging through our activities service.
Supported housing Communities Details about our supported housing schemes
Independent Living scheme stock review Information about the review of our Independent Living schemes housing stock
Mental Health Awareness Week Mental Health Awareness Week
Moving home How to move home if you are already one of our tenants.
Neighbourhood walkabouts Details about our programme of neighbourhood walkabouts.
You said, we did Find out what we've done as a result of our neighbourhood walkabouts
Non traditional housing project Information about the non-traditional housing project to modernise residents' homes
Redevelopment Information about the redevelopment part of our non-traditional homes project
Refurbishment Information about the refurbishment programme of our non-traditional housing project
Paying your rent Details about all the different ways you can pay your rent, including a link to our online payments screen.
Contents Insurance Information about the National Housing Federation's My Home Contents Insurance scheme.
Debt advice Useful information if you are struggling to pay your rent.
Renting a garage How to rent one of our garages.
Repairs Information about the repairs we are responsible for and what you'd need to fix yourself.
Altering your home Useful information if you're thinking about altering your home.
Gas servicing Details of our gas servicing policy and recent performance.
Under-occupation This page tells you all about the changes to Housing Benefit that the Government is making to peopel who under occupy their home.
Homeowners Information for our homeowners.
Enfranchisement How you and your neighbours can apply to buy the freehold of your block of flats.
Extending your lease Information about how to extend your lease
Lodgers and sub tenants Your rights about having lodgers and sub tenants.
Service charges Information about leaseholders' service charges.
Make a difference How you can get involved and make a difference to the services we provide.
Community Investment Our commitment to investing in our communities.
Community Investment Budget How you can get funding from our Community Investment Budget.
Projects Details about some of the community projects we have supported or run.
Resident Involvement Some of the ways that you can get involved and make a difference.
Community Action Groups Details about our five community action groups.
Merlin Academy Details about our residents training programme
The Sheltered Experience Information about our sheltered housing involvement group.
Ways to get involved All of the different ways for you to get involved with us.
Volunteer Our activities service relies on volunteer support. We’re always keen to hear from people who want to make a difference to other people’s lives by volunteering. volunteer and help make a difference to other people’s lives.
Jobs Details of all our latest staff vacancies.
Apprenticeships Information about our apprentice scheme
Working for Merlin Working for Merlin
Publications Downloadable versions of our leaflets, residents newsletters and corporate publications.
Corporate publications Copies of our annual reports and other corporate publications.
Handbooks and leaflets Copies of our resident handbooks and leaflets
Newsletters Recent copies of all the newsletters we produce for our residents.
Contact us Contact details for our housing offices.
Report a repair Online form to allow you to report a repair via this website.
What's on A calendar of forthcoming Merlin events.
Request a call back Online form for you to request a callback from a member of staff.
Kingswood housing office Contact details and information about our Kingswood housing office
Patchway housing office Contact details and information about our Patchway housing office
Yate Housing Office Contact details and information about our Yate Housing Office.
Accessibility Accessibility
Browsealoud Information about the Browsealoud system which allows you to have our website read out to you.
Useful links A list of other organisations who may be able to help you with any issues you are facing.

Repairs & Tenancy

If you want to report a repair at any time or a tenancy issue outside of our office hours, call our 24-hour freephone hotline, 0800 953 0340 - if calling from a mobile please call 01454 821231 as this is cheaper.