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Welcome to Merlin Housing Society We are the largest provider of social housing in South Gloucestershire, managing a stock of around 8,000 homes for single people, families and the elderly.
About us An overview of who we are and what we do.
Access to information and data protection Our policy on how you can request information that we hold about you.
Equality and diversity Our commitment to equality and diversity.
FAQs Answers to some of the most commonly asked questions about renting a property with us.
Fraud initiative Details of our participation in a national scheme to combat fraud.
Merlin in the news Press releases from the current year.
Archive press releases 2011 All our press releases from 2011
Archive press releases 2010 Press releases from 2010.
Archive press releases 2008 Press releases from 2008.
Archive press releases 2009 Press releases from 2009.
Our Board An overview of our Board including members names and those of our directors.
Shareholders How you can become a Merlin shareholder.
Our inspection Details about our Audit Commission inspection in 2009.
Our Inspection R1 The first set of recommended improvements following our Audit Commission inspection.
Our Inspection R2 The second set of recommended improvements following our Audit Commission inspection.
Our Inspection R3 The third set of recommended improvements following our Audit Commission inspection.
Our inspection R4 The fourth set of recommended improvements following our Audit Commission inspection.
Our performance Performance reports from the past few years.
Monitoring the Promises Our progress towards completing the promises we made to residents at transfer.
Resident auditors Information about our resident inspectors and auditors
Tenant STATUS survey The results of our tenant STATUS survey from 2010.
Our service standards The standards of service we will strive to acheive, including our performance against the residents top ten standards.
Value for money Our commitment to providing a value for money service.
Residents Information for residents
Aids and adaptations How to get an aid or adaptation fitted in your home.
Alterations, repairs and estate management Information about the repairs we are responsible for and what you'd need to fix yourself.
Altering your home Useful information if you're thinking about altering your home.
Gas servicing Details of our gas servicing policy and recent performance.
Anti-social behaviour Our anti-social behaviour policy and a form to report incidents to us.
Buying your home How to buy your home from us.
Complaints, compliments and suggestions How to make a complaint.
Improvement works programme Information about our improvement works programme.
Find out what is planned for your home Type in your details and find out when we are due to improve your home.
What the work involves Find out what will happen if your home is due to be improved.
Find a home How to apply to live in one of our homes.
Keeping a pet Information about keeping a pet.
Moving home How to move home if you are already one of our tenants.
Neighbourhood walkabouts Details about our programme of neighbourhood walkabouts.
Paying your rent Details about all the different ways you can pay your rent, including a link to our online payments screen.
Debt advice Useful information if you are struggling to pay your rent.
Renting a garage How to rent one of our garages.
Supported living Information about our supported housing service.
Supported housing schemes Details about our supported housing schemes
Assured tenancy Information about our assured tenancies.
Assured shorthold (starter) tenancy Information about our assured shorthold (starter) tenancies.
Homeowners Information for our homeowners.
Enfranchisement How you and your neighbours can apply to buy the freehold of your block of flats.
Lodgers and sub tenants Your rights about having lodgers and sub tenants.
Service charges Information about leaseholders' service charges.
Make a difference How you can get involved and make a difference to the services we provide.
Checking we are doing things right Get involved in ways that check we are doing things right.
Community action groups Details about our five community action groups.
Current involvement opportunities Details about current involvement opportunities.
Giving us your opinion Details of how you can get involved by giving us your opinion.
Improving our services Improving our services
The Sheltered Experience Information about our sheltered housing involvement group.
Residents Communications Group Information about our Residents Communications Group
Improving your neighbourhood How you can get involved and help improve your neighbourhood
Jobs Details of all our latest staff vacancies.
Publications Downloadable versions of our leaflets, residents newsletters and corporate publications.
Contact us Contact details for our housing offices.
Report a repair Online form to allow you to report a repair via this website.
Request a call back Online form for you to request a callback from a member of staff.
Useful links A list of other organisations who may be able to help you with any issues you are facing.
What's on A calendar of forthcoming Merlin events.
Patchway housing office Contact details and information about our Patchway housing office
Kingswood housing office Contact details and information about our Kingswood housing office
Yate Housing Office Contact details and information about our Yate Housing Office.

Repairs & Tenancy

If you want to report a repair at any time or a tenancy issue outside of our office hours, call our 24-hour freephone hotline, 0800 953 0340.