About us

Our vision is to be a world class organisation providing homes in communities people aspire to live in.

We have a corporate plan (see the link on the right) that sets out how we are going to achieve this by 2020. It’s an ambitious document but we believe we can do it through a focus on our core business, and smart partnership working with other organisations whose services compliment our own.

To be a great business, we need to get two things right. We need to make healthy surpluses and we need to deliver the things our customers want, at the first time of asking, and at an acceptable price. Put simply, we need to deliver exceptional customer service.

We exist for our customers – current, future and aspiring – and are committed to managing and maintaining our properties and investing in new ones so the people who live in them now, and those that will in the future, receive the quality homes and exceptional services they deserve.

Things we're proud of

Investors in People Silver
We were awarded Investors in People Silver in 2016 for our ongoing commitment to training and developing our staff, having previously been awarded Bronze in 2012.

Investors in People Silver logo

Disability Confident Employer
Since 2009 we've been an accredited employer, committed to employing, training and developing the careers of disabled employees.

Disability Confident Employer logo

South West Built Environment 2016 - three awards
We were delighted to win the Value, Health and Safety, and Client of the Year awards - all at the same ceremony.

South West Built Environment logo

Excellence in Diversity Awards - 2016 Diverse Company: Housing
We received the Highly Commended award for our commitment to diversity, equality and inclusion.

Diverse Company Housing Highly Commended award logo

Inclusive Top 50 Employers
We were ranked the fifth most inclusive company in the country in the first ever Inclusive Top 50 Employers list in 2016.

Inclusive Top 50 employers logo

National Housing Awards 2016 - Best Customer Care
We were highly commended in this category for our non-traditional housing refurbishment project.

National Housing Awards 2016 logo

24 Housing Awards 2016 - Customer Service Provider of the Year and Housing Professional of the Year
We were shortlisted for two awards. The Customer Service Provider of the Year nomination was for the work we've done with customers whose homes are being refurbished. Our Head of Development Amanda Swann is our nominee for the Housing Professional of the Year after overseeing our best ever year for homebuilding and developing a pipeline of 355 future homes.

24 Housing Awards 2016 logo

British Renewable Energy Awards - Best Project
We were shortlisted for this award in 2016 for our work commitment to customer service in our project to replace old heating systems, with modern, efficient ones.

British Renewable Energy Awards 2016 logo

Top 60 Developments 2015 & 2016

In 2016 our Weir House development was shortlisted for the Innovative Development Award. It followed our shortlisting the previous year for our Cromhall development to provide a new village shop and Post Office plus three new affordable homes was shortlisted for the Non-grant funded Development of the Year Award.

Inside Housing Top 60 Developments Awards 2016     Inside Housing Top 60 Development award logo

Excellence in Diversity Awards - 2015 Diversity Champion Housing Award
Our Lead for Diversity, Equality and Inclusion, Cam Kinsella, was named UK champion for her tireless work to remove inequalities in social housing.

Excellence in Diversity Awards logo

Customer Service Excellence
We achieved the Customer Service Excellence award at the end of 2015 for our commitment to providing our customers with the best service we can.

Customer Service Excellence logo

Bristol Post & Bath Chronicle Apprenticeship Awards  – Outstanding Apprentice of the Year
We’re passionate about apprenticeships and we were thrilled when carpenter Luke Naish picked up this award in 2014.

Apprentice of the Year logo

Centre for Housing and Support Service Excellence Standard  – Independent Living Service
Our independent Living Service helps more than 2,000 people stay independent in their own homes and won accreditation from the Centre for Housing and Support in 2014.

Centre for Housing and Support logo

Sustainable Housing Awards  – Green Social Housing Champion of the Year
Our colleague Michael Johns-Turner was shortlisted for this award in 2014

Sustainable Housing Awards 2014 logo

ISO 9001:2008 – Quality management system standard
Our in-house contractor Property Solutions was awarded this in 2011 for the processes that control the repairs and maintenance service we offer to our customers.

Housing Quality Network – Direct Labour Organisation accreditation
Our in-house contractor Property Solutions was the first in the country to win this award in 2010 for providing an excellent service.


All figures are from the end of the 2015-16 financial year.

House Number of homes owned and managed 8,466
Man in a house Number of people living in our homes 16,815
Elderly people Number of our residents aged over 55 5,380
Bed Number of bed spaces at our specialist youth housing scheme 20
Queue of people Number of people waiting for housing in our main operating areas 19,000
Happy people Overall customer satisfaction 85.7%
Hammer Annual repairs carried out 17,949
Hammer and nail Satisfaction with repairs & maintenance 82.7%
Sawing wood Repairs completed first time 86%
House being built Number of properties developed in the past 12 months 79
Thumbs up Satisfaction with neighbourhoods 87.7%
Staff Number of staff 400
Apprentice Number of apprentices 9

Corporate updates

New Board chair Vivienne Horton with former chair Andrew Frayling

New Board chair wants to increase development programme

Building new homes and meeting the targets in our corporate plan are the goals for the new chair of our Board.

Read more about New Board chair wants to increase development programme

Half term report shows progress to world class

We’re well on our way to meeting our world-class goals set out in our Corporate Plan according to a new report.  

Read more about Half term report shows progress to world class