We're working to ensure all our customers are aware of the proposed partnership and want to hear people's views on this proposal. We've written to all our customers to ask them what they think.

To support this we’ve produced some frequently asked questions about the partnership which hopefully will answer most of your queries.

Once you’ve read these, you can contact us with your views by:

  • Emailing
  • Calling us on 0300 123 2222
  • Writing to us at: Merlin, Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX.

The closing date for you to submit your comments is Wednesday 14 February.

All of the responses will be considered when our Board makes its decision as to whether the partnership should go ahead in March.