Customer news

Customer news

Service charges consultation

We're currently running a consultation about proposed changes to some of the services we provide and charge for and want to hear from customers.

Before Christmas we sent out a consultation document to all customers with details about the three main areas we're considering changing . You can download a copy of this document here - Service charge consultation - Tenants [pdf] 2MB

Now we want to hear your views. We've arranged a series of drop-in sessions for you to ask questions and find out more about the proposed changes. The sessions take place at the following venues:

  • Wed 10 Jan. 10am - 4pm at Juice Community Project, Newton Road, Cadbury Heath
  • Thurs 11 Jan. 10am - 4pm at the Wellbeing College Hub, Church View, Filton
  • Tues 16 Jan. 1pm - 7pm at Staple Hill Community Hub, Berkeley House, Berkeley Road, Staple Hill
  • Thurs 18 Jan. 1pm - 7pm at Coniston Community Centre, The Parade, Coniston Road, Patchway.

If you're unable to make these dates you can have your say by:


Call us: 0300 123 2222

Write to us: FAO Kiki & Jenny, Merlin, Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX

The closing date for comments for the service charge consultation is 3 February 2018.

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