Customer news

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Half term report shows progress to world class

We’re well on our way to meeting our world-class goals set out in our Corporate Plan according to a new report.  

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Work begins to improve communal area at Staple Hill

Essential works to repair the surface of the communal area above the underground car park at Staple Hill flats has got underway.

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Injunctions secured to allow safety inspections in customers’ homes

We’ve successfully secured injunctions against two customers to ensure we can carry out vital safety inspections in their homes.

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Merlin’s General Manager of Property Solutions Stephen Williams and Travis's Project Manager, Managed Services, Martin Thomas in the new store

New materials store to ensure right first time repairs

A new materials store, exclusively for the use of our staff, is going to improve the number of repairs we complete first time.

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