Report a repair

Please fill out the form below if you would like to report a repair.

If you have an emergency repair, please call us on 0300 123 2222.

Report your repair

Note: Questions marked by * are mandatory

*Spam Guard: Is a stone hard or soft?

We will only hold your details for the purpose of this enquiry and will not pass on any personal information to third parties or other organisations without your consent.

How long will it take to carry out the repair?

It will depend on how your repair has been prioritised.

  • Emergency repairs will be carried out within 24 hours.
  • Urgent repairs will be completed within seven working days.
  • Routine repairs will be completed within 20 working days.

We also have an out-of-hours repairs service for dealing with emergency repairs which are carried out within two hours.