Your tenancy

You have the right to live peacefully and quietly in your home and so do your neighbours. You
have the right to stay in your home, whatever type of tenancy agreement you have for
however long the agreement allows, as long as you keep to the conditions set out in your

These pages contain information relating to your tenancy and your home.

Your tenancy agreement

Your tenancy agreement is a legal contract. It explains your rights and responsibilities as a tenant, and our rights and responsibilities as your landlord. You risk losing your home if you, or any household member or visitors to your home break the terms of your tenancy.

Your tenancy agreement

Living in your home

Your rights and responsibilities are laid out in your tenancy agreement, but this page gives you some general information about what we expect from you while you're living in your home, including details about keeping a pet, parking and looking after your garden.

Living in your home

Service charges

Service charges are payments towards the cost of providing services and maintaining buildings and land beyond the costs of your home.

Find out more about service charges

Independent living

More than 1,500 residents are supported by our Independent Living Service, which has one aim - to deliver a flexible range of support services that enable you to stay independent in your own home for as long as you want.

Find out more about our independent living schemes

Ending a tenancy

If you are moving from your home and ending your tenancy with us, you need to give us at least 28 days’ notice. You can do this by filling out our online form

Apply to end your tenancy

Tenancy succession

If the lead tenant in a household dies, then the tenancy may pass to their partner or close family member. Fill out our online form if you want to apply to succeed a tenancy

Apply to succeed a tenancy

Contents insurance

We don’t insure your furniture, belongings or decorations in your home, but you can take advantage of a special contents insurance just for housing association customers.

Find out about the contents insurance scheme

Fire safety

We want you to be safe in your home, which is why we’ve teamed up with Avon Fire & Rescue to provide advice on how to reduce the risk of a fire.

Learn how to reduce the risk of fire in your home