Contact us

All of our offices are closed to customers until further notice. If you have a query you can contact your neighbourhood coach by following the link below

Find your neighbourhood coach

You can report a repair online on this website or by calling us on 0300 123 2222.

The opening hours of our contact centre have changed to 8am to 6pm Monday to Friday only.

If you’re repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.

If you need to make a complaint, head to our make a complaint page.

Request a call back button Request a call back

If you'd like us to call you back at a time that is convenient to you, click on the button below to request a call back.




Report a non urgent repair

You can now report any non-urgent repairs through your online account. Click on the button to report a repair online. Our team is currently working through a significant backlog of requests, you can find out more about how we'll be prioritising and booking in repairs.

Orange report a non-urgent repair button.


Email us your enquiry

Just fill in the form below to email us your enquiry

Make an enquiry

Note: Questions marked by * are mandatory

The data you provide will be used to help us respond to your enquiry and, where necessary will be retained on your customer record. Please see the link to Privacy, Data Protection and Security at the bottom of this page for more information about how we process your personal information.

Our Office

Building 1,
Riverside Court,
Bowling Hill,
Chipping Sodbury,
BS37 6JX

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By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.

Insurance policy details

If you’re a third party solicitor enquiring about our insurance policy details and portal ID:

For Employers Liability and Public Liability claims from 28 September 2020 :

Broadspire, Second Floor, Ashton House, Silbury Boulevard, Central Milton Keynes, MK9 2AH

Policy Number: Policy number: 2020CC000116

Portal ID: Broadspire D00051


For claims prior to this date:

Insurer: Arthur J. Gallagher, 27-30 Railway Street, Chelmsford CM1 1QS

Portal Id: G0035