We’re continuing to provide all of our services and support to customers while following the advice from the government and Public Health England. If you’re self-isolating and we’re due to visit please let us know.
All of our offices are now closed and following the Government’s announcement on 23 March. In orde to protect our customers and colleagues, we will only be carrying out emergency and any immediately dangerous repairs to customers’ homes, prioritising our most vulnerable customers, until further notice. We continue to support our customers by phone, email and online services.
We are having to manage significant demand so it is possible you may experience a delay in us responding to your call – but please be patient and we will answer as soon as we possibly can. Please consider avoiding calling during peak periods, first thing in the morning or over the lunch period. There are many services you can use online, such as paying your rent or checking your latest rent statement.
To report an emergency or immediately dangerous repair call us: 0300 1232222
You can report an emergency or immediately dangerous repair by calling us on 0300 123 2222. Any non-emergency repairs will be suspended for the time being.
If you’re repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.
Email us your enquiry
Just fill in the form below to email us your enquiry
By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.
Insurance policy details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Arthur J Gallagher and the portal compensator ID is G00315.
For claims prior to 28 September 2018, our insurer was Zurich Municipal, portal compensator ID C00108.