Contact us
You can access a number of our services online, or contact us by phone, email, letter or in person at our office in Chipping Sodbury which is open from 8.30am and 5pm, Monday to Friday. We receive a very high number of telephone calls on Mondays, so if your call isn't urgent, we'd suggest you consider contacting us outside of this time, or using one of the forms on this site to contact us instead.
Please note we record phone calls for training purposes and to check we're providing you with an excellent level of service.
Call us: 0300 1232222
Out-of-hours and emergency calls
You can report any tenancy issue or repairs at any time of day by calling us on 0300 123 2222. If you are calling outside of our normal office hours, we will only respond to emergency repairs. For all other inquiries our trained representatives will take your details and pass them onto the relevant officer on the next working day. The officer will then contact you to discuss the issue. If you feel you are at risk you should dial 999 rather than our out-of-hours service.
Email us: enquiries@merlinhs.co.uk
Or you can fill out the form below:
Our Office
Building 1,
Riverside Court,
Bowling Hill,
Chipping Sodbury,
Bristol,
BS37 6JX
Directions
By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.
Insurance policy details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Zurich Municipal, policy number JHA- 22S619-0013 and the portal compensator ID is C00108.
For claims prior to 12 February 2014 our insurer was AJ Gallagher, portal compensator ID is G00315.