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All of our offices are now closed and following the Government’s announcement on 23 March. In orde to protect our customers and colleagues, we will only be carrying out emergency and any immediately dangerous repairs to customers’ homes, prioritising our most vulnerable customers, until further notice. However, we would still like you to report any non-urgent repairs in your home as we aim to return to a full service and be able to offer confirmed appointments as soon as possible. So please submit any current repairs requests and we will keep you posted as to when we do return to a full service. We continue to support our customers by phone, email and online services.

We are having to manage significant demand so it is possible you may experience a delay in us responding to your call – but please be patient and we will answer as soon as we possibly can. Please consider avoiding calling during peak periods, first thing in the morning or over the lunch period. There are many services you can use online, such as paying your rent or checking your latest rent statement.


You can report an emergency or immediately dangerous repair by calling us on 0300 123 2222. Any non-emergency repairs will be suspended for the time being.

If you’re repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.

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If you'd like us to call you back at a time that is convenient to you, click on the button below to request a call back.




Report a non urgent repair

You can now report any non-urgent repairs through your online account. Click on the button to report a repair online. Our team is currently working through a significant backlog of requests, you can find out more about how we'll be prioritising and booking in repairs.

Report a non-urgent repair


Email us your enquiry

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The data you provide will be used to help us respond to your enquiry and, where necessary will be retained on your customer record. Please see the link to Privacy, Data Protection and Security at the bottom of this page for more information about how we process your personal information.

Our Office

Building 1,
Riverside Court,
Bowling Hill,
Chipping Sodbury,
BS37 6JX

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By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.

Insurance policy details

If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Arthur J Gallagher and the portal compensator ID is G00315.

For claims prior to 28 September 2018, our insurer was Zurich Municipal, portal compensator ID C00108.