All of our offices are closed to customers until further notice. If you have a query you can contact your neighbourhood coach by following the link below
You can report a repair online on this website or by calling us on 0300 123 2222.
The opening hours of our contact centre have changed to 8am to 6pm Monday to Friday only.
If you’re repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.
If you need to make a complaint, head to our make a complaint page.
If you'd like us to call you back at a time that is convenient to you, click on the button below to request a call back.
Report a non urgent repair
You can now report any non-urgent repairs through your online account. Click on the button to report a repair online. Our team is currently working through a significant backlog of requests, you can find out more about how we'll be prioritising and booking in repairs.
Email us your enquiry
Just fill in the form below to email us your enquiry
By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.
Insurance policy details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Arthur J Gallagher and the portal compensator ID is G00315.
For claims prior to 28 September 2018, our insurer was Zurich Municipal, portal compensator ID C00108.