We’re in the running for a national award for dramatically reducing the time it takes to get homes ready for new customers.
At its worst last year, it was taking us an average of 23 days to bring an empty property up to the standard for someone to move in. We recognised this needed to improve and so put a series of measures in place to improve performance. Now, it’s taking us an average of just six days to carry out these repairs and the costs of carrying out the work have been slashed by an average of £800.
This improvement has now seen the service shortlisted for Most Improved Asset Management Service at the National Housing Maintenance Forum’s annual awards.
Repairs Service Manager Zalika Fanty said: “Over the past year we’ve put a huge effort into improving this service. Everyone has been involved in reshaping the service to improve our performance, from operatives to managers, it’s been a real team effort.
“What’s really pleasing is that we’ve managed to reduce the average cost of preparing each property for its next customer, whilst maintaining the same level of quality and workmanship. And by doing it faster than ever before, it means properties are empty for less time, which increases our rental income, reduces the chance that the empty property is vandalised and means new customers don’t have to wait as long before they move in to their new home.”
The awards will be announced at the National Housing Maintenance Forum’s awards dinner on 26 January.