The housing association achieved CHS Service Excellence Standard (SES) accreditation for its work with older people and vulnerable customers last month.
Merlin achieved the award for best practice in housing and support and by embedding customer focus in everything it does.
Merlin’s Independent Living Manager, Ruth Lane said: “There are only a handful of organisations across the country that have been awarded this standard, so we’re incredibly proud of the achievement. It shows we’re providing an excellent service to our customers and are committed to transforming people’s lives.”
Christine Walker, Director at the CHS said “Gaining accreditation to the CHS Service Excellence Standards involves a rigorous assessment of policies, procedures and working practices, including interviews with staff and tenants. In achieving accreditation Merlin Housing Society has demonstrated their commitment to responsible service management, resident involvement, continuous improvement and good practice. We congratulate the staff and residents for their hard work and achievement”
CHS accreditation is awarded to organisations that demonstrate best practice in housing and support, following a thorough service audit. It’s awarded to those who that can evidence positive outcomes for customers, strong communication with customers, continuous improvement, flexible standards and a robust review process.