Living in your home

Your rights and responsibilities are laid out in your tenancy agreement. Below is some general information about what we expect from you while you're living in your home.


We're happy to give permission for you to keep a pet in your home in most cases. However, you will need to seek our permission beforehand. Please download the form below , fill it in and return it to us if you'd like request to keep a pet. We'll review your application and let you know whether we will give you permission to have a pet.

Pet Request Permission Form[docx] 30KB

Loft space

We recommend that you do not store heavy items in the loft space. This area is not designed to hold items or people. Heavy items may fall through ceilings into the room below causing serious injury.


You must make sure that you do not exceed the permitted number of occupants as specified in your tenancy agreement. If you think that you need a larger home because your circumstances have changed, please tell us and we will let you know how to apply for a larger home.

Your garden

If you have a garden with your property it is your responsibility to keep the area tidy and free from rubbish. If your garden becomes overgrown and a problem to your neighbours, we will ask you to tidy your garden and will take formal action if you do not do this.


Your household rubbish will be collected by your local authority. Your council’s website will have details about when the collection day is for your street.
Large items such as old furniture should either be taken to a recycling centre or you can contact your local council to arrange for them to collect this for you. Please note there may be a charge for this service.
Fly tipping is illegal, and against your tenancy conditions. There are several recycling centres where you can take your rubbish. If you live in South Gloucestershire, you need to apply to the council to register your vehicle to use its Sort it Centres. Follow this link for more information -


The spring and summer months can provide some unwanted guests into your home or communal area. So you might find the following pests knocking at your door:

  • Ants
  • Bees
  • Bugs
  • Mice
  • Rats
  • Squirrels

Below is a guide to the responsibilities for pests in your home and what you can do to help keep these guests at bay.

Our responsibility

We are responsible for pests in communal areas. This can include a garden in a scheme or a block of flats. We will attend to an issue with pests where the area is shared with others. We will also attend to pest issues if you live in one of Bromford’s supported schemes.

We will also deal with any instance of rats or mice entering your home, if this happens we will arrange for someone to visit and assess any repairs needed to prevent access and to eradicate the problem.

If you need to report a pest issue in a communal area or supported scheme, please contact us.

Your responsibility

If pests are in your home or your non-communal garden, then you are responsible for dealing with this issue. This will be outlined in your tenancy agreement, and we would recommend you contact your Local Authority Environmental Health who can offer assistance. You can find them here.

If you’re responsible for a pest issue, here are some things you can try:


You will need to contact environmental health from your local authority. You can do so here.

Alternatively, you may want to hire a qualified contractor to carry out the work.

To help keep wasps at bay, here are some tips you can try:

  • To help catch wasps, first fill a jar with water. Then place this on an upside down plant pot and smear the inside of the jar with something sweet like jam. The wasp will then be attracted to the jam and might fall into the water.
  • Try wearing red clothes – Wasps can’t see  the colour red so it should keep them at bay. They are attracted to the colour yellow, so will be more attracted to you if you wear yellow.
  • If you’re outside, keep a spray bottle of water near by. If a wasp approaches, spray it with water. This will make it hard for the wasp to fly. You could then catch the wasp and release it when you have finished eating.
  • Don’t panic! If a wasp is nearby, try not to wave your arms around. Although it’s easier said than done, a wasp might get angry at this motion. Simply stay calm and walk away.


You will need to contact the environmental health team for your local authority. You can find yours here.

There are things you can do to try help to eliminate ants in your home. Firstly, if you visit your local hardware store or garden centre, they will sell a range of ant repellents or killers. These are designed to attract the ants to a food source which they take back to their nest.

If you’re buying one of these products, make sure they are non-toxic and be careful when placing these where young children could gain access to them.

Here are some quick tips for keeping ants at bay:

  • Draw a line with chalk or create a perimeter with powdered chalk
  • Squeeze a lemon into any cracks or holes where they may be coming from
  • Create a path of salt to prevent any ants crossing the line
  • Spray ants with a mixture of vinegar and water to keep them at bay.


Bees are not classed as a pest. They will need to be removed by a qualified bee keeper. You can find a bee keeper for your area here.

If you have a pest in your home and you’re unsure of who is responsible, please do not hesitate to contact us.



You do not have exclusive rights to park on the road outside your home. Anyone who has paid road tax for their vehicle is entitled to park on the public highway, which includes the road outside your home.

In some areas parking can be a problem because many of our properties were built when families had only one car or did not have a car at all. In order to avoid unnecessary conflict please:

  • be considerate to your neighbours when parking
  • make sure you do not block other cars, this applies to all members of your household and your visitors as well
  • remember that no parking space can be reserved by a particular household.

Abandoned vehicles

It is a breach of your tenancy condition to abandon any vehicle on our land. Vehicles could be cars, vans, trailers or horse boxes, caravans, motorbikes and boats. A vehicle will be deemed abandoned if:

  • there is no tax or a current vehicle keeper on DVLA records
  • there is significant damage or the vehicle is un-roadworthy
  • it is burnt out
  • there are not two number plates on the vehicle
  • the vehicle contains waste
  • it has been stationary for an extended time.

If you do not remove the vehicle, action will be taken against you, which could include removing the vehicle and billing you for this cost.

Satellite dishes and aerials

You must seek permission if you want to erect a satellite dish or aerial. Your request will not be
turned down unreasonably, but there are instances where we will not give permission. Do not
do any work until you have received written permission.