Making a payment
There are a number of ways that you can make a payment to us but having a bank account will increase the choices available to you. If you do not have a bank account and would like one ask your local bank branch about a basic bank account. Most people are able to open one, even if they have had difficulty with a bank in the past.
Pay your rent by Direct Debit
The easiest way to pay your rent is by Direct Debit, which means that your rent will automatically come out of your bank account and be paid to us. You can choose to pay weekly on a Monday or monthly on any day between the 1st and the 28th day of each month. The Direct Debit updates automatically if the amount of rent you pay changes. We also have to give you advance notice of any change to the Direct Debt. To set up a direct debit payment for your rent, simply fill in this form [Direct Debit form[pdf] 203KB] and send it to us. We’ll write to you to confirm when the Direct Debit has been set up.
Pay your rent online now with a debit or credit card
Pay your rent online - link will open in a new window
Follow the instructions and payment will be credited to your rent account within two days.
Pay your rent over the phone with a debit or credit card
You have two options for paying over the phone with a debit or credit card. You can call 0330 041 6497 to make a payment with your card. Calls from landlines to this number and charged at between 3p - 18p a minute. Calls from mobiles are charged at between 6p - 51p a minute.
Alternatively you can call 0161 621 2981 to make a payment on our automated payment line. Calls to this number are charged at standard landline rate and are included in many mobile packages.
For both numbers, you will need to have your debit or credit card and your 15 digit reference number to make a payment. Payment will be credited to your rent account within two days.
Pay your rent by Housing Benefit or Universal Credit
If you are struggling to pay your rent it might be worth checking whether you’re eligible for Housing Benefit or Universal Credit Housing Costs.
You can do a simple check to see you might be entitled to either by using the Government’s Benefits calculator.
You can apply for Housing Benefit by contact your local authority, and Universal Credit by applying online.
Paying with a swipe card
If you have lost or damaged your swipe card , unfortunately we are no longer able to replace or issue swipe cards as a method of payment. However there are other ways to pay your rent which you will find much more convenient and easy to use. These are listed above with guides on how to use them.
Your neighbourhood coach will be happy to talk you through any of these methods if you need further assistance.
If you are unsure who your neighbourhood coach is or require their contact details please use our neighbourhood coach search.
Having difficulty paying your rent?
If you are having difficulty paying your rent, or know that you will be soon, you should contact neighbourhood coach as soon as possible. We will be able to help and may be able to make an arrangement for repayment.
If you are having difficulty and you don’t contact us for help we will have to take steps to recover the rent debt. In some circumstances this can lead to action to take possession of the property.
Your home is at risk if you do not pay your rent.
Checking your rent statement
We will send you at least two rent statements every year, showing you the payments you have made. However, if you sign up to our online residents system, SeeMyData, then you'll be able to view your rent statement whenever you want.