We’re continuing to provide all of our services and support to customers while following the advice from the government and Public Health England. If you’re self-isolating and we’re due to visit please let us know.
Repairs and maintenance
Following the Government’s announcement on Monday 23 March, in order to protect our customers and colleagues, we will only be carrying out emergency and any immediately dangerous repairs to customers’ homes, prioritising our most vulnerable customers, until further notice. Any non-emergency repairs will be suspended for the time being.
If you have an emergency repair, please call us on 0300 123 2222.
If your repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.