Report a repair

Please fill out the form below if you would like to report a repair.

If you have an emergency repair, please call us on 0300 123 2222.

Report your repair

Note: Questions marked by * are mandatory

The data you provide will be used to help us arrange a repair at your property. Your details may be passed on to a contractor working on our behalf for some types of repair. The data you provide will, where necessary be retained on your customer record. Please see the link to Privacy, Data Protection and Security at the bottom of this page for more information about how we process your personal information.

We will only hold your details for the purpose of this enquiry and will not pass on any personal information to third parties or other organisations without your consent.

How long does it take to carry out a repair?

When you report a repair we will give it one of three categories which will determine how quickly we carry out the work. The categories are:

  • Emergency responsive repair - we will respond and make the situation safe within 24 hours
  • Routine responsive repair - we will attend and complete the repair at a mutually convenient date within 20 working days of you contacting us
  • Small scale maintenance - we will attend and complete the work within three months

We will arrange a date with you to carry out the repair and will offer you an appointment slot for that day. We offer the following appointment slots:

  • Morning - between 8:15am - 12noon
  • School day - between 10am - 2:30pm
  • Afternoon - between 12:30pm - 4.15pm
  • All day - between 8:15am - 4:15pm

If you need to rearrange or cancel your appointment please contact as soon as possible on 0300 123 2222. If you are not in at the time of your agreed appointment, we will attempt to reschedule the repair on another date.