Struggling to pay your rent or service charge?

Your rent is one of the most important payments you will need to make but we appreciate that your circumstances can change.

If you ever fall behind with your rent, don’t shy away. It’s important that you tell us first. We’re not here to hound you for money you may owe; we’re here to help you find a solution to get you back on track.

If you're struggling to pay your rent, in the first instance, please contact your income management officer.

Your income management officer will be able to provide you with guidance on claiming the right benefits and help with money and debt advice. 

Let us help

If you find that we are trying to call you about your rent, don’t worry! We’re calling to try and help you.

When you call us, or if we call you, a colleague from our Income Team will discuss your finances and we will see how we can help. We may ask you how much money you have coming in or going out each month.

Help us help you

Make sure you keep us up to date if your circumstances change. The more we know, the more we can help.

Where else can I find help?

We may offer you advice on the different external agencies you could visit, such as the Citizens Advice Bureau, Turn To Us or the Money Advice Service.